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BILLING, INVOICING, AND PAYMENT QUESTIONS

Here are answers to some common questions handled by our support staff. If you require further assistance, please contact Accurint Customer Accounting at 1-888-332-8244.
  1. How are Invoices and Statements sent?
  2. How do I view my Invoices and Statements?
  3. What if I misplace my Invoice or Statement?
  4. Why are there different amounts on my Invoice and Statement?
  5. Why am I not getting my Invoice each month?
  6. What are my payment terms?
  7. How can I make a payment on my account?
  8. How can I access Detailed Billing?
  9. What is a Dunning Notice? Why did I get one?
1. How are Invoices and Statements sent?  Top
Invoices and Statements are sent via email from Accurint Billing Statements (billing_statements@accurint.com) on or about the first day of each month. The Primary and Billing Contacts on your account will be the only recipients. In addition, the System Administrator on your account has the ability to retrieve Invoices and Statements directly from our website by going to “My Account,” “Billing Info.” From the Billing Summary, you may download Invoices, Statements, and activity going back 90 days. You can also make Online Payments and view your payment history.

Make sure the email addresses you have on file with Accurint are current and correct. Changes to your email address or changes in contact personnel must be reported to Accurint Customer Accounting so that we may update your company information. Incorrect information will prevent you from receiving your Invoices and Statements.

2. How do I view my Invoices and Statements?  Top
To view Invoices and Statements, you will need a current version of Adobe Acrobat Reader which is available as a free download at http://www.adobe.com/products/acrobat/readstep2.html. This will enable you to view and print Invoices and Statements that are emailed to you.

NOTE: Customers with Internet firewalls, SPAM Detectors, email content filtering, pop-up blockers, and other security measures will prevent Accurint’s Invoices from reaching your contact personnel. Alert your Network Administrator or IT Department to allow email from the domain Accurint.com. You will need to allow for embedded links in emails from the Accurint.com domain. Computers and browsers must be configured correctly.

3. What if I misplace my Invoice or Statement?  Top
Invoices and Statements are available for download by your System Administrator directly from our website. Go to “My Account, Billing Info.” You may also contact our Customer Accounting Department directly by emailing us at billing_statements@accurint.com or by calling us at 1-888-332-8244, and request that we email you a copy of your Invoice. Please have your Accurint account number available when making inquiries or requests.

4. Why are there different amounts on my Invoice and Statement?  Top
Your Invoice reflects only new charges incurred during any given month. Your Statement will reflect ALL activity that occurred during the month (i.e., a previous unpaid balance, payments and credits, and the current monthly charges). Your Invoice and Statement will also show your payment terms and due date.

5. Why am I not getting my Invoice each month?  Top
Invoices and Statements are emailed to your company’s Primary and Billing Contacts. Any changes to your company’s address, phone number, email addresses, or contact personnel must be updated and kept current with Accurint.

NOTE: Customers with Internet firewalls, SPAM Detectors, email content filtering, pop-up blockers, and other security measures will prevent Accurint’s Invoices from reaching your contact personnel. Alert your Network Administrator or IT Department to allow email from the domain Accurint.com. You will need to allow for embedded links in emails from the Accurint.com domain. Computers and browsers must be configured correctly.

6. What are my payment terms?  Top
Your payment terms and due date can be found on both your Invoice and Statement directly below your company name and address.

7. How can I make a payment on my account?  Top
Accurint accepts payment in the form of Check or Credit Card (VISA, MasterCard, and American Express). You can make payments via the following methods:
  • U.S. Mail (check payment only)
  • Online through the Accurint website
  • Call Accurint Customer Accounting Department
If you send your check by mail, please and remit to:
Accurint
LexisNexis
Attn: Accounts Receivable
P.O. Box 7247-6157
Philadelphia, PA 19170-6157
NOTE: Please reference your Accurint account number on all checks.

You may Pay Online by Check or Credit Card. Your System Administrator is authorized to go to the “My Account” section of the Accurint website. Click on the blue link “Make Online Payments” and follow the instructions for paying either by Check or Credit Card. For credit card accounts registered online, the zip code entered must match the zip code on your credit card statement. Payments made online take one business day to post to your account.

The most simple and hassle-free option allows you to have your Accurint charges automatically bill to your credit card each month. You will need to update credit card expiration dates and new card numbers as needed. You will still receive your monthly Invoice detailing your current charges. Your Statement will reflect your credit card payment which will always be run on the last day of each month.

You may contact Accurint Customer Accounting at 1-888-332-8244 to make payments by Credit Card, Check-by-Phone, or Wire Transfer. Please have your Accurint account number available when you call. Please note that we experience a high volume of calls on the 1st and 21st day of every month. For quicker assistance, please contact us via email at Accurint Customer Accounting (billing_statements@accurint.com).

8. How can I access Detailed Billing?  Top
Your System Administrator can download your detailed activity by accessing the “My Account” section of the Accurint website, “Billing Info.” Detailed activity may be obtained for the past 90 days by clicking on “Download Activity” or “View Activity.” The detailed activity shows searches performed during the calendar month by User Login ID and will provide date and time of search (defaults to GMT Greenwich Mean Time), the cost of the search, and the reference code (if used).

Your detailed activity will correspond with the Online charges billed on your Invoice. To access a complete list, download “All Users.” Your information will download into Excel format which can easily be sorted.

9. What is a Dunning Notice? Why did I get one?  Top
Dunning Notices are sent to those customers with outstanding balances as a reminder that payment is due according to the net terms previously set forth with Accurint. Notices are sent automatically via email to the Primary and Billing Contacts on your account. Questions regarding your account can be submitted by replying to billing_statements@accurint.com or by contacting Accurint Customer Accounting at 1-888-332-8244.