|
< Back GENERAL QUESTIONS Here are answers to some common questions handled by our support staff. If you require further product support, please contact LexisNexis Customer Support for assistance with ID, password, IP maintenance, technical or usability questions by email at Accurint.Support@lexisnexisrisk.com or call 1-866-277-8407.
All Accurint customers have an identified “System Administrator.” This is the employee within YOUR COMPANY who has special access to the “MY ACCOUNT” section of the Accurint Website. Responsibilities of the System Administrator are:
2. What do I do if I forget my password? Top If you forget your password, please see the employee at your company who is the System Administrator. This person can reset your password. If you are a System Administrator and need help resetting a password or login ID, please contact LexisNexis Customer Support or your Accurint Account Manager. 3. How secure is your website? Top The Accurint website is encrypted using SSL. Additionally, your System Administrator has the ability to restrict access to the Accurint website by IP address. This feature is found under the “Company Security“ tab of the “My Account“ section. 4. How accurate is your information? Top The data used in the Accurint system may have errors. Data is sometimes entered poorly, processed incorrectly, and is generally not free from defect. This system should not be relied upon as definitively accurate. Before relying on any data this system supplies, it should be independently verified. 5. How often do you update your records? Top The data provided by Accurint is a combination of over 33 billion records from over 8,800 different data sources. Data sources are updated daily, weekly, monthly, and annually, depending on the particular data source. 6. What’s “My Account”? Top System users can access “My Account” to change passwords and Login IDs, check their activity, view company security, set preferences for reports, and view saved reports. System Administrators for a company have additional access which allows them access to Manage Users (where users can be added), Manage Company (where various security and report settings can be set), and Billing Information (where account summary and history can be viewed and payments can be posted online). 7. What do all the different icons indicate? Top After you have entered your “search criteria” and the system has retrieved your “search results,” you will see “Icon Legend” at the top the results. Click on “Icon Legend” to view each report type available. You may also slide your mouse across each icon in the body of the search results for a description. Clicking on an icon will not automatically purchase a report. You will have the chance to review the information available. “Maximum Report Price” toward the bottom of the screen will calculate the cost of the report based on the options you have chosen. 8. Why am I not getting the search results that I expect? Top Be sure to check the coverage area of the particular search you are performing by clicking on “Coverage” found on the Main Menu next to the Accurint logo. Each search screen also contains a coverage area icon for that particular search. If you have not attended an Accurint training session, this might be the time to do so. Accurint Trainers teach best search practices and show you how to interpret search results. 9. How can I get FREE training on the Accurint system? Top Call 1-800-227-9597 ext. 1252111 to register for a FREE training session. 10. What if I have additional questions? Top Please feel free to contact us:
|